Account deletion

Delete your M1 Hub account

You can request deletion of your M1 Hub account and associated personal data at any time.

Email request subject

Use this email subject:

Delete my M1 Hub account

Please include the email address linked to your M1 Hub account so we can identify and verify your request.

Delete some data without deleting your account

You can also request deletion of specific data without deleting your full account, such as listing photos, profile media, saved searches, or support records. To request this, email hey@m1hub.co.uk and explain what data you want deleted.

What we delete or anonymise

When your account is deleted, we delete or anonymise account profile information, login sessions, authentication tokens, device notification tokens, saved listings, preferences, follows, blocks, profile media, and active listing or profile data where applicable.

Messages and marketplace activity

Some messages, enquiries, listings, purchase records, moderation records, or marketplace activity may be retained or anonymised where needed to maintain transaction history, protect other users, prevent fraud, handle disputes, comply with legal obligations, or preserve the integrity of conversations and marketplace records.

Data we may retain

We may retain limited information where required for legal, tax, accounting, billing, security, fraud prevention, dispute resolution, regulatory, or safety reasons. This may include purchase history, invoices, billing records, safety records, abuse reports, and records required to comply with law.

Retention period

Where information must be retained, we keep it only for as long as needed for the reason it was retained, including any legal, accounting, fraud prevention, dispute, safety, or regulatory period that applies.

Important

Deleting the app from your device does not delete your M1 Hub account. To delete your account and associated data, use the in-app deletion option or contact us using the email above.