Privacy Policy

This policy applies to information we collect through the M1 HUB app, website, communications, customer support, dealer services, analytics, and any other service that links to this policy.

• Account and profile information, such as your name, email address, phone number, role, profile photo, dealership or showroom details, and verification information you choose to provide.
• Marketplace and content information, such as vehicle details, listing descriptions, pricing, photos, videos, dealer raw video content uploaded, recorded, imported, or otherwise used on M1 HUB, saved searches, saved listings, follows, and enquiry records.
• Communications and support information, such as messages, feedback, survey responses, and support requests.
• Device, log, and usage information, such as IP address, app or device identifiers, browser or operating system details, crash diagnostics, timestamps, and feature interaction data.
• Location information when you enable location permissions or provide location-related information in connection with searches, listings, or support.
• Commercial information related to click-credit purchase records, account credits, promotions, and purchase status. On iOS, dealer click-credit purchases use Apple In-App Purchase.

• To create and maintain your account, publish and manage listings, enable marketplace communication, and provide marketplace features.
• To upload, process, store, display, moderate, improve, and support photos, videos, dealer raw video content used on M1 HUB, and other media.
• To use listing content, including vehicle details, descriptions, photos, videos, dealer raw video content, dealer showroom information, and related media, on M1 HUB channels and other platforms to market listings and promote M1 HUB.
• To personalize the service, including search relevance, recommendations, saved preferences, and user experience improvements.
• To maintain purchase records, promotions, account credit balances, and related commercial operations.
• To monitor service performance, troubleshoot issues, prevent fraud, enforce our terms, and protect users, M1 HUB, and the public.
• To communicate with you about your account, listings, transactions, support requests, product updates, and legal or security notices.
• To comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims.

Where applicable law requires a legal basis, we process personal information because it is necessary to provide the service, pursue our legitimate interests in operating and securing the platform, comply with legal obligations, or because you have given consent. Where processing depends on consent, you may withdraw it at any time, although that will not affect processing already completed.

• With other users or dealers where necessary to support marketplace activity, such as displaying listing information, business details, and communications you choose to initiate.
• With service providers and processors that support hosting, storage, analytics, communications, customer support, billing, identity checks, moderation, and security operations.
• With professional advisers, auditors, insurers, or financing, payment, and compliance partners when needed for legitimate business operations.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
• With government authorities, regulators, courts, or law enforcement when we believe disclosure is necessary to comply with law or protect rights, safety, and security.

• We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
• Retention periods may vary depending on account status, listing history, support needs, billing records, fraud prevention, dispute resolution, tax requirements, and legal obligations.
• When we no longer need personal information, we may delete it, de-identify it, or retain it in a limited form where legally permitted or required.

You can request deletion of your M1 Hub account and associated personal data from the app or by email. See our Delete account page for the deletion steps, request email subject, retained data reasons, and partial data deletion options.

• You can review and update certain account, profile, listing, and notification information directly in the product.
• You may control device permissions, including location permissions, through your device or browser settings.
• Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or a copy of certain personal information.
• Where applicable law provides it, you may also have the right to withdraw consent, appeal a denied request, or opt out of certain forms of profiling, targeted advertising, sale, or sharing of personal information.
• To exercise available rights, contact us using the details in this policy. We may request information necessary to verify your identity and protect against unauthorized requests.
• You may also have the right to complain to your local data protection authority, including the Information Commissioner's Office in the UK.

• Your information may be processed or stored in countries other than the country where you live.
• Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections or other lawful mechanisms.
• We use administrative, technical, and physical safeguards designed to protect personal information, but no method of transmission, storage, or security control is completely secure.

M1 HUB is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Where local law sets a higher age threshold for valid digital consent, we will apply that standard where required.

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. If we make material changes, we will update the effective date above and may provide additional notice where required by law.